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Frequently asked questions

Shipping

I want to make a pre-order, when will my reformer ship?

End of September, exact dates will be confirmed at the beginning of September.

I want to purchase once you have launched in September, what are the shipping costs and timings?

Shipping and delivery to your room of choice are included within the UK. Delivery times are within 4 working days for London and Greater London, and within 6 working days for the rest of the UK.

Where do you ship?

Currently within the UK.

Products

Are reformers easy to set up?

Our experienced delivery team will assemble your reformer in the room of your choice. The on-demand platform walks you step-by-step through folding, unfolding and adjusting the machine to suit your body—designed for simple, quick assembly and storage. Please note the reformer is heavy and may require some strength and the correct form to fold safely; it’s not suitable for anyone with back issues to lift without guidance. We recommend following the “How to Fold” video on our platform (or saving questions for your one-to-one discovery call) to ensure proper technique. For a closer look, head over to our Instagram for demos and tips. 

What’s included with my reformer?

• Foldable reformer with user guide
• Box, jumpboard, and platform extender
• One month’s exclusive access to our online on-demand reformer Pilates classes (free with purchase)
• Continued access thereafter for £29 per month

Can I see the products in real life before purchasing?

Yes, you can visit our warehouse or studio in Marlow, Buckinghamshire prior to purchasing to try out the reformer for yourself. Just email us at hello@thereformer.co to book a visit. 

What is the size of the reformer?

Unfolded size
Length: 240cm
height: 29cm
width: 64cm

Folded size
Length: 122cm
width: 63cm

How do I clean my Reformer machine?

We recommend using a soft cloth and wiping down the fabric with a natural cleaning spray after every use and the railings every week. We do not recommend that you get the springs wet.  Avoid using harsh chemicals. 

Orders

Can I reserve my reformer?

Yes, reserve with a £200 non-refundable deposit to guarantee yours before we launch.

Do you accept returns?

Please see our returns policy for details.

Contact Us

Questions? Compliments? Collaboration ideas? Reformer machine rentals?
Drop us a note or email hello@thereformerco.com.