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Frequently asked questions

Shipping & Delivery

How long will delivery take?

After you order, we'll contact you within 3 working days to arrange your delivery, then aim to deliver within 7 working days from there. Delivery is carried out by a specialist two-person team who can install your reformer in the room of your choice.

What if I miss my delivery slot?

Please make sure someone is available to receive your delivery at the agreed time. If a confirmed slot is missed, a £100 redelivery fee will apply.

Where do you ship, and are there any surcharges?

Currently within the UK. Certain postcodes (AB31–38, HS, IV, KW, PA20–78, PH19–26, PH30–44, PH49–50, ZE) incur a delivery surcharge due to courier and access costs — we'll confirm this with you before dispatch if it applies.

Product & Specifications

Are reformers easy to set up?

Our experienced delivery team will assemble your reformer in the room of your choice. The on-demand platform then walks you step-by-step through folding, unfolding and adjusting the machine to suit your body — designed for simple, quick assembly and storage. The reformer is heavy, so folding it safely takes some strength and the correct technique; we recommend guidance rather than lifting alone if you have back issues. Follow the “How to Fold” video on our platform (or save your questions for your one-to-one set-up call) to get the technique right. Head over to our Instagram for demos and tips.

What’s included with my reformer?

• Foldable reformer with user guide
• Box and jumpboard included
• One month’s exclusive access to our online on-demand reformer Pilates classes (free with purchase)
• Continued access thereafter for £29 per month

What is the size and weight of the reformer?

Unfolded: 240cm (L) × 64cm (W) × 29cm (H)
Folded: 122cm (L) × 63cm (W)
Weight: ~120kg
Max user weight: 180kg

What is the reformer made from?

A Beech wood frame with an aluminium structure, plus durable, high-tension, long-lasting springs — studio-quality materials, built for the home.

How many resistance levels does the reformer have?

The Reformer uses 3 colour-coded spring resistance levels — yellow (light), blue (medium) and red (heavy) — so you can progress your training as you get stronger.

How much space do I need for my Reformer?

Unfolded, the reformer measures 240cm × 64cm, so we'd recommend a clear floor space of around 2.5m × 1m to move comfortably. Folded, it's just 122cm × 63cm and stores easily against a wall.

Can I see the products in real life before purchasing?

Yes, you can visit our warehouse or studio in Marlow, Buckinghamshire prior to purchasing to try out the reformer for yourself. Just email us at hello@thereformer.co to book a visit.

How do I clean my Reformer machine?

We recommend wiping down the fabric with a soft cloth and a natural cleaning spray after every use, and the railings every week. Avoid getting the springs wet, and steer clear of harsh chemicals.

Payment & Orders

Can I spread the cost?

Yes — 0% APR payment plans are available via DopplePay, letting you spread the cost of your reformer interest-free. You'll see this option at checkout.

What warranty comes with my reformer?

Every reformer comes with a 1-year warranty. If any part breaks that isn't down to normal wear and tear, we'll send you a replacement part and get it fixed — just email hello@thereformer.co.

Is there anything I need to do before my first workout?

Yes — every order includes a short safety waiver to complete at checkout. Every new member also receives a free 15-minute one-to-one virtual set-up session with one of our instructors.

Do you accept returns?

Please see our returns policy for details.

About The Reformer Co.

Who designs the reformer?

Every reformer is designed by our founder, Jessica May — a Pilates instructor with 10+ years' experience.

Contact Us

Questions? Compliments? Collaboration ideas? Reformer machine rentals?
Drop us a note or email hello@thereformer.co.